{"id":34,"date":"2024-04-08T13:04:33","date_gmt":"2024-04-08T13:04:33","guid":{"rendered":"https:\/\/ap12.md\/?page_id=34"},"modified":"2025-05-27T08:14:00","modified_gmt":"2025-05-27T08:14:00","slug":"comenzi-si-returnari","status":"publish","type":"page","link":"https:\/\/ap12.md\/?page_id=34","title":{"rendered":"Comenzi \u0219i return\u0103ri"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t<div id=\"wd-6619264a92040\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-6619264a92040 wd-title-color-primary wd-title-style-simple text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-xl\" >Comenzi \u0219i return\u0103ri<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Echipa\u00a0<a href=\"https:\/\/ap12.md\/ro\/page\/comenzi-si-returnari\/ap12.md\">ap12.md<\/a>\u00a0\u00ee\u0219i dore\u0219te s\u0103 satisfac\u0103 to\u021bi cump\u0103r\u0103torii s\u0103i, dar \u00een\u021belegem c\u0103 acest lucru este imposibil de atins 100% \u0219i admitem c\u0103 \u00eentotdeauna vor exista cump\u0103r\u0103tori care vor dori s\u0103 restituie produsele cump\u0103rate de la noi. \u00cen\u021belegem acest lucru \u0219i dorim s\u0103 venim \u00een ajutorul celor dintre Dvs care dintr-un motiv sau altul doresc s\u0103 returneze produsele achizi\u021bionate.<\/p>\n<p>V\u0103 rug\u0103m s\u0103 face\u021bi cuno\u0219tin\u021b\u0103 cu toate condi\u021biile \u00een care pute\u021bi returna un produs achizi\u021bionat \u00een magazinul nostru:<\/p>\n<p><strong>1. Returnarea produsului<\/strong><\/p>\n<p>Produsele achizi\u021bionate de pe site-ul\u00a0<a href=\"https:\/\/ap12.md\/ro\/page\/comenzi-si-returnari\/ap12.md\">ap12.md<\/a>\u00a0pot fi returnate conform art. 18 alin. 2 din Legea nr. 105 din 13.03.2003 privind protec\u021bia consumatorului \u0219i regulilor de schimbare a m\u0103rfurilor nealimentare, procurate \u00een re\u0163eua de comer\u0163 cu am\u0103nuntul.<\/p>\n<p>Pentru a returna un produs, spre a fi schimbat sau pentru a v\u0103 fi restituit\u0103 valoarea lui (\u00een acest caz, cheltuielile de transport sunt suportate de cump\u0103r\u0103tor), trebuie s\u0103 semnala\u021bi aceast\u0103 solicitare \u00een termen de 14 zile calendaristice de la data primirii produsului.<\/p>\n<p>Pentru RETURNAREA produsului:<\/p>\n<ul>\n<li>V\u0103 rug\u0103m s\u0103 completa\u021bi formularul de retur (formularul v\u0103 rug\u0103m s\u0103-l solicita\u021bi la adresa de email <code>librar@ap12.md<\/code>). Acest lucru este necesar pentru a putea procesa \u00een termen c\u00e2t mai scurt returul \u0219i a v\u0103 schimba produsul cu altul solicitat sau pentru a v\u0103 returna banii.<\/li>\n<li>Ambala\u021bi produsele pe care dori\u021bi s\u0103 le returna\u021bi &#8211; produsul, \u00een punga sau cutia original\u0103, trebuie pus \u00een alt\u0103 cutie astfel \u00eenc\u00e2t nici produsul, nici ambalajul s\u0103 nu fie deteriorat. Dac\u0103 produsele alese pentru retur au fost \u00eenso\u021bite de cadouri, trebuie returnate \u0219i acestea.<\/li>\n<li>V\u0103 rug\u0103m s\u0103 ad\u0103uga\u021bi \u00een colet: Certificatul de garan\u021bie (unde e cazul) \u0219i o copie a bonului fiscal;<\/li>\n<li>Trimite\u021bi cu o firm\u0103 de curierat coletul cu produsele c\u0103tre\u00a0<a href=\"https:\/\/ap12.md\/ro\/page\/comenzi-si-returnari\/www.ap12.md\">www.ap12.md<\/a><\/li>\n<\/ul>\n<p><code>Adresa firmei este: Republica Moldova, mun. Chi\u0219in\u0103u, sec. Buiucani, str. Milano 1B,, &lt;br&gt; PostCode: MD-2069 <\/code><\/p>\n<p>Aten\u021bie!<\/p>\n<p>Cheltuielile pentru returul produselor sunt suportate de c\u0103tre cump\u0103r\u0103tor!<\/p>\n<p>Rambursarea contravalorii produsului returnat se va face \u00een cel mult 7 de zile de la recep\u021bia la sediul indicat al returului prin transfer bancar \u00een contul IBAN specificat \u00een Formularul de Retur. Banii pot fi returna\u021bi prin dispozi\u021bie bancar\u0103, numerar (dac\u0103 comanda este intern\u0103 \u00een R. Moldova) sau PayPal. In cazul \u00een care clientul nu achit\u0103 costul returului, acesta va fi decontat din contravaloarea produselor returnate.<\/p>\n<p><strong>Important:<\/strong><\/p>\n<p>At\u00e2t produsele returnate, c\u00e2t \u0219i ambalajul lor (unde este cazul, de exemplu cutiile\/sacii pentru juc\u0103rii) trebuie s\u0103 fie \u00een aceea\u0219i stare, \u00een care au fost livrate, f\u0103r\u0103 urme de utilizare. Produsul returnat trebuie s\u0103 con\u021bin\u0103 etichetele intacte.<\/p>\n<p>Dac\u0103 produsul este returnat \u00eentr-o stare \u00een care nu mai poate fi v\u00e2ndut, ne rezerv\u0103m dreptul de a solicita o tax\u0103 pentru repararea acestuia (dac\u0103 este posibil) sau pentru a acoperi diferen\u021ba de pre\u021b rezultat\u0103 din v\u00e2nzarea produsului ca second-hand.<\/p>\n<p>2. Produse defecte sau care prezint\u0103 deterior\u0103ri \u00een momentul recep\u021bion\u0103rii lor<\/p>\n<p>Echipa\u00a0<a href=\"https:\/\/ap12.md\/ro\/page\/comenzi-si-returnari\/ap12.md\">ap12.md<\/a>\u00a0face tot posibilul ca produsele comandate s\u0103 fie livrate f\u0103r\u0103 defecte. \u00cen cazul \u00een care primi\u021bi un produs defect, tot ce ave\u021bi de f\u0103cut este s\u0103 contacta\u021bi echipa\u00a0<a href=\"https:\/\/ap12.md\/ro\/page\/comenzi-si-returnari\/ap12.md\">ap12.md<\/a>\u00a0\u00een primele 72 de ore de la recep\u021bie, trimi\u021b\u00e2ndu-ne o fotografie cu produsul la adresa <code>librar@ap12.md<\/code> \u0219i vom \u00eenlocui produsul. \u0218i \u00een acest caz v\u0103 rugam s\u0103 completa\u021bi Formularul de Retur. Costurile de retur \u0219i de transport pentru produsul \u00eenlocuitor, sunt suportate de ap12.md. Pentru produsele ale c\u0103ror colete prezint\u0103 deterior\u0103ri vizibile la primirea prin curier, v\u0103 recomand\u0103m sa refuza\u021bi recep\u021bia lor.<\/p>\n<p><strong>3. Produse livrate gre\u0219it<\/strong><\/p>\n<p>Dac\u0103 vi s-a livrat alt produs dec\u00e2t cel comandat, v\u0103 rug\u0103m s\u0103 semnala\u021bi c\u00e2t mai cur\u00e2nd acest lucru pentru a returna produsul \u0219i a fi \u00eenlocuit cu cel corect. Procedura de returnare \u00eencepe prin completarea Formularului de Retur. Toate costurile de retur \u0219i transport al produsului corect vor fi suportate de ap12.md. Dac\u0103 produsul comandat se dovede\u0219te a nu fi conform cu specifica\u021biile din oferta noastr\u0103, pute\u021bi returna produsul pentru \u00eenlocuire sau rambursarea integral\u0103 a contravalorii lui. V\u0103 rug\u0103m s\u0103 completa\u021bi pentru acest lucru Formularul de Retur. Dac\u0103 se agreeaz\u0103 \u00eenlocuirea cu un produs de o valoare mai mare, cump\u0103r\u0103torul va trebuie s\u0103 achite diferen\u021ba de pre\u021b, respectiv dac\u0103 valoarea este mai mic\u0103, ve\u021bi primi o rambursare par\u021bial\u0103 p\u00e2n\u0103 la valoarea produsului \u00eenlocuitor. Costurile de retur \u0219i de transport pentru produsul \u00eenlocuitor, dac\u0103 este cazul, sunt suportate de ap12.md.<\/p>\n<p><strong>Observa\u021bii generale<\/strong><\/p>\n<p>Deteriorarea produselor sau punerea \u00eentr-o stare de nevandabilitate duce la refuzarea returului.<\/p>\n<p><strong>Produse ce fac excep\u021bie de la exercitarea dreptului de retur:<\/strong><\/p>\n<p>&#8211; Produsele desigilate de consumator, a c\u0103ror noua comercializare ar putea prezenta riscuri din motive de igiena sau de protec\u021bie a s\u0103n\u0103t\u0103\u021bii pentru al\u021bi consumatori: juc\u0103riile pentru copii \u0219i lenjeria de corp (\u0219osete, etc). Din motive de siguran\u021b\u0103, produsele din categoriile sus-men\u021bionate nu se pot returna dac\u0103 sunt desigilate, folosite sau testate.<\/p>\n<p><strong>PE SCURT<\/strong>, ai dreptul s\u0103 renun\u021bi la produsele pe care le-ai cump\u0103rat \u00een termen de 14 zile de la ziua la care ai primit produsele \u00een condi\u021biile prev\u0103zute mai sus. Ni le trimi\u0163i \u00eenapoi \u015fi noi \u00ee\u0163i returnam banii. Din punct de vedere legal, nu trebuie s\u0103 invoci niciun motiv. Ar fi \u00eens\u0103 dr\u0103gu\u0163 s\u0103 ne oferi o explica\u021bie ca, pe viitor s\u0103 putem evita situa\u021biile de acest gen.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Echipa\u00a0ap12.md\u00a0\u00ee\u0219i dore\u0219te s\u0103 satisfac\u0103 to\u021bi cump\u0103r\u0103torii s\u0103i, dar \u00een\u021belegem c\u0103 acest lucru este imposibil de atins 100% \u0219i<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comenzi \u0219i return\u0103ri - ap12.md<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ap12.md\/?page_id=34\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comenzi \u0219i return\u0103ri\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Echipa\u00a0ap12.md\u00a0\u00ee\u0219i dore\u0219te s\u0103 satisfac\u0103 to\u021bi cump\u0103r\u0103torii s\u0103i, dar \u00een\u021belegem c\u0103 acest lucru este imposibil de atins 100% \u0219i\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ap12.md\/?page_id=34\" \/>\n<meta property=\"og:site_name\" content=\"ap12.md\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T08:14:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ap12.md\\\/?page_id=34\",\"url\":\"https:\\\/\\\/ap12.md\\\/?page_id=34\",\"name\":\"Comenzi \u0219i return\u0103ri - ap12.md\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ap12.md\\\/#website\"},\"datePublished\":\"2024-04-08T13:04:33+00:00\",\"dateModified\":\"2025-05-27T08:14:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ap12.md\\\/?page_id=34#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ap12.md\\\/?page_id=34\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ap12.md\\\/?page_id=34#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/ap12.md\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comenzi \u0219i return\u0103ri\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ap12.md\\\/#website\",\"url\":\"https:\\\/\\\/ap12.md\\\/\",\"name\":\"ap12.md\",\"description\":\"Cititul \u00eenaripeaz\u0103\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ap12.md\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Comenzi \u0219i return\u0103ri - ap12.md","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ap12.md\/?page_id=34","og_locale":"ro_RO","og_type":"article","og_title":"Comenzi \u0219i return\u0103ri","og_description":"[vc_row][vc_column][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Echipa\u00a0ap12.md\u00a0\u00ee\u0219i dore\u0219te s\u0103 satisfac\u0103 to\u021bi cump\u0103r\u0103torii s\u0103i, dar \u00een\u021belegem c\u0103 acest lucru este imposibil de atins 100% \u0219i","og_url":"https:\/\/ap12.md\/?page_id=34","og_site_name":"ap12.md","article_modified_time":"2025-05-27T08:14:00+00:00","twitter_card":"summary_large_image","twitter_misc":{"Timp estimat pentru citire":"5 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ap12.md\/?page_id=34","url":"https:\/\/ap12.md\/?page_id=34","name":"Comenzi \u0219i return\u0103ri - ap12.md","isPartOf":{"@id":"https:\/\/ap12.md\/#website"},"datePublished":"2024-04-08T13:04:33+00:00","dateModified":"2025-05-27T08:14:00+00:00","breadcrumb":{"@id":"https:\/\/ap12.md\/?page_id=34#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ap12.md\/?page_id=34"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ap12.md\/?page_id=34#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Prima pagin\u0103","item":"https:\/\/ap12.md\/"},{"@type":"ListItem","position":2,"name":"Comenzi \u0219i return\u0103ri"}]},{"@type":"WebSite","@id":"https:\/\/ap12.md\/#website","url":"https:\/\/ap12.md\/","name":"ap12.md","description":"Cititul \u00eenaripeaz\u0103","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ap12.md\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"}]}},"_links":{"self":[{"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ap12.md\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=34"}],"version-history":[{"count":5,"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":3499,"href":"https:\/\/ap12.md\/index.php?rest_route=\/wp\/v2\/pages\/34\/revisions\/3499"}],"wp:attachment":[{"href":"https:\/\/ap12.md\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}